- How do we get the necessary information to you?
By fax machine only. These faxes are processed as digital files.
We store these files in a “digital file cabinet” for access as needed.
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- Who does the collections?
PREFERRED monitors the primary, secondary and patient payments, and responds
to all calls from third-party payers and patients. We handle these contacts
professionally and thoroughly, reporting any problems or complaints to you immediately.
Tracking of all open claims will ensure appropriate follow-up, which yields reimbursements
in a timely manner.
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- Where do the checks go?
All checks are paid directly to your office. EOBs and copies of checks are sent to our
office for accounting once a week via USPS Priority Mail.
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- How often are the charges filed with insurance carriers?
If charge slips are provided with complete patient information, we generally
process charges within 24 hours.
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- How do you handle no pay EOBs?
Bundle them separately and send them along with your payments
by USPS Priority mail. Our expert collection staff will evaluate the denial and
begin work to resolve the claim. It is scheduled for follow up and diligently
handled until paid.
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- How do you handle delinquent patient balances?
We normally send three statements; a first statement, 30 days past due statement
and then final notice statement.
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- Who collects the patient co-pay/deductibles?
Either Preferred PT Billing or the client can manage these collections. However,
Preferred PT Billing charges our regular fee for all deductibles as claims still
must be filed on the patient’s behalf for the deductible to be satisfied.
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- Can you help us with coding and fees?
When you become a client, part of our service is to review your fee schedule,
reimbursement and your fees. We will advise you based on your geographical region.
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- Do you charge a set-up fee?
No, due to hard costs to Preferred PT Billing, you are charged a $50 enrollment fee
for each therapist. Facilities with more than four therapists are charged $199 per
facility and then $50 per therapist as staff changes or grows.
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- What do your services cost?
We charge 8% of the collected revenue we are accounting for on new claims.
Old billing is subject to a different fee schedule and handled on an individual basis.
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- Will I get my Explanation of Benefits back?
Yes, we return all original documents to our clients.
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