How We Work

Preferred PT Billing

On-line billing for occupational and physical therapists

How We Work...

Please read the following information as it will tell you the foundation of how we work. Don't hesitate to email us if you have any further questions or comments.

Preferred PT Billing's staff regularly communicates with your office to ensure that the practice's charges are submitted daily, as well as to discuss authorizations, insurance benefits, remittances, rejections and unpaid claims.

Preferred PT Billing receives the charge data from your office(s) through our password protected website. We also accept charge slips by fax and USPS Priority Mail.

Preferred PT Billing monitors the primary, secondary and patient payments, and responds to all calls from third-party payers and patients. We handle these contacts professionally and thoroughly, reporting any problems or complaints to you immediately.

Preferred PT Billing will transmit claims electronically whenever possible. Tracking of all open claims will ensure appropriate follow-up, which yields reimbursements in a timely manner.

All checks are paid directly to your office. EOBs and copies of checks are sent to our office for accounting once a week via USPS Priority Mail.

Delinquent Accounts are generally handled through a 45-day series of statements and "opportunity to pay" period. If unpaid, a phone call is placed to the patient reminding them of their balance. Beyond this, Preferred PT Billing will establish a customized collection process. This may include listing delinquent accounts with a credit-reporting agency, such as TRW, or referral to an attorney.

Preferred PT Billing's Account Manager meets periodically with you to analyze practice reimbursement. These consultations will serve to continually refine your billing system, and, ultimately, to expedite cash flow. For example, our research and development team may suggest improvements related to your billing codes, modifiers, diagnosis codes, and regulatory changes in reimbursement and/or benefits.

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